Clear Policies for Training, Bookings & Purchases

Review Booking Details

How to Book a Class or Training Session

Plans change. Know your options.

Cancelling or Rescheduling a Session

Cancellation deadlines, rescheduling options, fees, and refund eligibility depend on the specific class or session. Review the terms shown during booking and in your confirmation before paying; do not assume a change is permitted or that a payment is refundable. To request a change, contact Shogun Elite Training as soon as possible with your name and booking details. A request is not confirmed until our team acknowledges it. If you arrive late, miss a session, or do not meet stated participation requirements, your ability to attend or recover the payment may be limited under the terms of that booking.

If Shogun Elite Training changes or cancels your session, check the notice sent to your booking contact details and follow its instructions to discuss the available rescheduling or refund options. Keep your email address and phone number current, and contact us if you have not received an update or need assistance. Any applicable deadlines, charges, or exceptions should be confirmed in the terms presented for your specific booking; this page does not establish a universal cancellation window or fee.

Refunds for Training, Orders, and Gift Certificates

Refund eligibility at Shogun Elite Training depends on what you purchased and the terms shown when you booked or checked out. Before paying for a class or simulator experience, review its stated cancellation terms, including any deadline or nonrefundable charge. If we cancel a paid booking and cannot offer an acceptable alternative, contact us to request a refund. For shop orders, a refund may be available when an order is canceled before fulfillment or when an eligible return is approved. Gift certificate refund requests are reviewed under the terms presented at purchase and applicable law; redemption, expiration, and transfer rules should not be assumed. Send your request with your booking or order number and the email used at checkout. Approved refunds are issued through the original payment method where supported; the time for funds to appear depends on the payment provider and your financial institution. Contact us if a refund has been approved but has not appeared within the timeframe your provider gives you.

What to Check Before an Order Ships

Shipping availability shown at checkout
Eligible delivery destinations
Available carrier and service choices
Shipping charges before payment
Product-specific delivery restrictions
Order confirmation details

Inventory availability before fulfillment
Processing estimates when provided
Tracking details when available
Carrier delivery estimates, not guarantees
Possible weather or transit disruptions
Separate delivery of items if indicated

Enter a complete, accurate delivery address
Review restrictions for items in your cart
Check your confirmation for order errors
Monitor any tracking information provided
Arrange receipt where a signature is required
Report delivery problems with your order number

Returns and Exchanges: Common Questions

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How do I request a return?

Contact Shogun Elite Training with your order number, the item you want to return, and the reason for your request. Wait for return instructions before sending anything back.

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Which products can be returned?

Eligibility depends on the product and the return terms disclosed for that item at purchase. Contact us before shipping an item back so we can confirm whether it qualifies.

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Can I exchange an item instead?

Ask about an exchange when you contact us. Availability depends on the item, its condition, inventory, and any product-specific restrictions.

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Does an item need to be unused?

Keep the item unused and in its original condition, with its packaging and any included parts, until we confirm the requirements for that product. Items showing use or missing components may not qualify.

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Is there a deadline for requesting a return?

Check the return terms provided at purchase for any applicable request window. If you cannot locate those terms, contact us promptly with your order details rather than assuming a return period applies.

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Who pays return shipping?

Return shipping costs depend on the reason for the return and the terms applicable to your order. Contact us for instructions and any cost information before purchasing a return label.

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What if my order arrives damaged or incorrect?

Contact us as soon as possible with your order number, a description of the issue, and photos if available. Keep the item and packaging while we review the next steps.

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Can I return a restricted product?

Some products may be subject to legal, safety, or carrier restrictions. Review any restrictions shown on the product page or at checkout, and contact us to confirm whether a return is permitted before sending it.

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When will I hear back about my request?

We will review the details you provide and respond with eligibility and next steps. Keep your order confirmation and any correspondence until the request is resolved.

Privacy and Your Information

Shogun Elite Training may collect the contact details you provide, booking and purchase information, communications, and relevant training or event details needed to respond to inquiries, manage reservations, fulfill orders, and provide customer support. We may also receive payment confirmation from a payment processor; payment card details should be entered only through the designated secure checkout. Website usage data may be collected through cookies and similar tools, subject to applicable consent requirements.

We use this information to administer services, send transaction-related updates, maintain records, improve the website, and meet legal obligations. Access should be limited to authorized personnel, and information may be shared with service providers that support bookings, payments, communications, and fulfillment, or when legally required. No online system is entirely risk-free. To request access, correction, deletion, or information about your data, contact Shogun Elite Training through its published contact channels; some records may need to be retained for legal or operational reasons.

Cookies and Tracking Choices

Essential Website Cookies

Necessary cookies help keep the website secure and support core functions such as navigation, booking forms, carts, and checkout. Disabling them in your browser may prevent parts of the site from working.

Review Site Settings

Analytics and Performance

If enabled, analytics tools may measure page visits and interactions so we can understand how visitors use the site and improve its performance. Nonessential tracking should be used only where permitted and subject to any required consent.

Manage Analytics

Marketing and Embedded Content

Optional marketing tools or embedded third-party content may set cookies or use similar technologies to measure campaigns or provide interactive features. Their providers may process data under their own privacy notices.

Review Optional Cookies

Your Consent Preferences

Where required, you can accept or reject nonessential cookies through the site’s consent controls and revisit your selection if those controls are available. You can also clear or block cookies in your browser; doing so may reset your choices.

Change Cookie Choices

Website and Service Terms

Using This Website

Use Shogun Elite Training’s website lawfully and provide accurate information when submitting forms, placing orders, or requesting a booking. Website content is for general information and does not replace instruction, legal advice, or individualized safety guidance. Course offerings, schedules, availability, and product listings may change; the details shown during checkout or confirmed directly by the business govern a specific transaction.

Bookings and Eligibility

A class or simulator inquiry is not a confirmed reservation until Shogun Elite Training accepts it and communicates confirmation. Participants must meet any age, identification, legal eligibility, and course-specific requirements communicated before attendance. Customers are responsible for reviewing those requirements and providing accurate attendee information. If a participant does not qualify, participation may be refused in accordance with the applicable booking terms.

Training and Safety

Training and simulator activities require compliance with instructor directions, posted rules, and applicable law. Shogun Elite Training may stop participation when conduct creates a safety concern. Training does not guarantee certification, licensing, legal eligibility to possess or carry a firearm, or a particular outcome. Participants are responsible for understanding the laws that apply to them and for disclosing any relevant participation needs before their session.

Purchases, Changes, and Refunds

Prices, taxes, shipping charges, payment options, and any applicable booking, cancellation, return, or refund terms should be reviewed before purchase. An order or booking request may be declined or adjusted if an item is unavailable, a listing contains an error, or legal restrictions prevent fulfillment. Any cancellation, rescheduling, shipping, or return rights are subject to the policy presented for the specific service or product and applicable law; contact Shogun Elite Training if you need clarification before paying.

Liability and Disputes

To the extent permitted by applicable law, Shogun Elite Training is not responsible for losses caused by misuse of the website, failure to follow safety instructions, or events outside its reasonable control. Nothing in these terms excludes rights or liabilities that cannot legally be excluded. If a concern arises, contact the business through its published contact channels with your booking or order details so it can be reviewed. Any unresolved dispute is subject to applicable law and any enforceable terms disclosed at the time of the transaction.

Questions or requests?

Contact Shogun Elite Training

For questions about bookings, cancellations, orders, returns, privacy, or tracking preferences, contact us through the form on our Contact page at ShogunElite.com. Include your name, the email used for your booking or purchase, any relevant confirmation or order number, and a brief description of your request. Please do not send payment card details or other sensitive information through the form.